Shipping policy

Available destinations, carriers, charges, estimated delivery windows, taxes, duties, and the final total are shown for the selected market during checkout. Delivery estimates are not guaranteed dates.

For all active international markets, products ship from Japan by Japan Post EMS or another carrier shown for the selected market. The carrier and tracking information supplied for the order are controlling.

Product prices include standard international shipping where stated. Import duties, taxes, customs brokerage, and local clearance charges, if any, are the buyer's responsibility unless checkout expressly states that they are included.

Check the delivery address, telephone number, product size, and customs information before payment. The customer is responsible for accurate delivery and customs details.

Customs processing, weather, peak periods, and carrier operations can cause delays. If tracking shows an exception or the parcel arrives damaged, contact info@ofutonkobo.com promptly with the order number.