Contact
Contact OFUTON KOBO
For any question about our shikibuton — sizing, materials, care, order status, delivery, returns, or general inquiries — write to us directly. All customer support is handled by our workshop team in Japan.
Please include your order number if you are writing about an existing order. We reply in English (and Japanese for JP customers) within one to two business days, Monday to Friday, Japan Standard Time.
Before you order
If you are unsure which model or size to choose, or whether we ship to your country, email us before placing an order — we would rather help you choose well than handle an avoidable return later.
Company
KAWAGUCHISEIKEN CO., LTD.
4-9-4 Sakashitacho, Kawaguchi-shi, Saitama 334-0003, Japan
Corporate number: 5030001149390
Telephone: +81 80-6617-5888
Email: info@ofutonkobo.com
KAWAGUCHISEIKEN CO., LTD. is the seller, payment recipient, and contracting merchant for the OFUTON KOBO international online store.
Workshop
All OFUTON KOBO shikibuton are made and finished by hand at our workshop in Oyama, Tochigi, Japan, and shipped directly from Japan by Japan Post EMS. See www.ofutonkobo.com for our full heritage and to meet our artisans.